Nightmare for Southwest passengers, Department of Transportation responds



https://www.denver7.com/news/local-news/department-of-transportation-to-investigate-as-thousands-of-southwest-passengers-remain-stranded

DENVER — Days after severe winter weather across the United States interrupted holiday travel, thousands of passengers at Denver International Airport remain stranded and without their luggage as flight cancellations continue. According to FlightAware, 469 flights in and out of Denver had been cancelled Monday as of 8:30 PM, with three quarters of the impacted flights coming from Southwest.

In a statement, a spokesperson for the Department of Transportation confirmed the agency will investigate the cancellations and ensuing travel headaches.

“USDOT is concerned by Southwest Airlines’ disproportionate and unacceptable rate of cancellations and delays as well as the failure to properly support customers experiencing a cancellation or delay,” the USDOT spokesperson said. “As more information becomes available the Department will closely examine whether cancellations were controllable and whether Southwest is complying with its customer service plan as well as other pertinent rules.”

Southwest Airlines declined an interview request from Denver7, but sent a statement saying that “consecutive days of extreme winter weather” has lead to “continuing challenges” that “are impacting our Customers and Employees in a significant way that is unacceptable.”

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